Dear Ralph @ American Casualty Insurance Agency:
I am sending you this email to make sure Lisa Thomas, our Travelers' Insurance agent for the past 5 years is given proper recognition for her excellent customer service. Her contact info is:
American Casualty Insurance Agency
11442 N IH 35
Austin, TX 78753
Direct Line 512-910-8697
Lisa has handled our Travelers' Homeowners and Auto policy since 2011. We received excellent service and follow up from the moment we initiated our insurance paperwork with ACIA and after our request for cancellation of our insurance policies, due to my husband's recent relocation to Arizona. Lisa was always helpful and willing to answer our questions regarding our home and auto insurance as Texas residents and during our relocation. She made sure to follow up with us about the sale of our home and transferring our auto policy to Arizona liability insurance. Lisa always handled our requests in a friendly and timely manner and made sure we were not missing anything in regards to our coverage.
To illustrate, we really appreciated Ms. Thomas' help when we had our annual family road trips. She alleviated a lot of our anxiety about our auto coverage when we traveled to different parts of the state and gave us peace of mind knowing she was there to help us if anything came up during our vacation.
Therefore, due to Ms. Thomas' excellent customer service we will definitely refer Lisa Thomas and ACIA to all our friends and family looking for Texas liability insurance in the future.